Wednesday, November 30, 2016

Use Shared Note Taking and Never Miss an Insight on a Customer

Team note taking is now easy and indispensable.  

We use Word in Box as well as Google Documents.

One particular useful scenario is calls or meetings with customers.  At the beginning of the meeting, our team of, say, 5, (often in-person and remote) start a single shared document and jointly edit it as the customer talks through her needs, introduces attendees with titles, etc.

During the meeting, we keep an going Action Item list at the top of the shared meeting notes.

When the meeting end, we now have a meeting summary, detailed notes and action item list that all 5 attendees have reviewed and agreed.   Moreover, the set of meeting notes is "in the cloud" and easily accessible by everyone and not buried on someone's individual laptop.